Customer Service
Discover the untold secrets of exceptional customer service that can transform your business and leave your competitors in the dust.
The Ultimate Government Boondoggle: The Post Office
Vince Vanguard
FlyGTA Airlines: The Little Airline That Could
Vince Vanguard
FlyGTA Airlines is transforming short-haul travel with efficient service, transparent pricing, and exceptional customer care from Toronto's city airport.
The Rise and Fall of Canada Trust
KC Fairlight
Learn about the history, customer-centric innovations, and strategic acquisition of Canada Trust by TD Bank, and its lasting impact on the Canadian banking industry.
Holiday Airlines: The Sky-High Nightmare
Vince Vanguard
Holiday Airlines has become notorious for its poor service, frequent delays, and lost luggage, making it a cautionary tale in the airline industry.
Unboxing the Zappos Phenomenon: More Than Just Shoes!
Martin Sparks
Zappos is an inspiring example of a company that has transformed the online retail experience with its trailblazing approach to customer happiness and employee culture. Founded in 1999, this once-small shoe retailer has expanded into a versatile e-commerce powerhouse.
MNSi Telecom: A Small Player Making Big Waves
KC Fairlight
MNSi Telecom is transforming the telecommunications landscape in Windsor, Ontario with its focus on local service, customer satisfaction, and competitive pricing through its own fiber-optic network.
The Roaring Rants of an Angry Guest: Can We Find Common Ground?
KC Fairlight
What happens when a frustrated traveler shakes the peace of a serene hotel lobby? An angry guest highlights the cultural complexities of service and expectation.
Decoding the 'Angry Guest': Science, Solutions, and Smiles
Martin Sparks
Explore the dynamic world of the 'Angry Guest' where science, conflict, and solutions intertwine. Embrace opportunities for growth through understanding human emotions and achieving customer service excellence.
Who Can I Call?
Martin Sparks
Learn how to efficiently connect with the right person or service by understanding the who, what, why, when, and where of communication.
Aeroland Airways: The Sky-High Scam
Vince Vanguard
Aeroland Airways' ambitious promises of luxury and efficiency unravel into chaos, delays, and customer dissatisfaction, highlighting a cautionary tale of corporate mismanagement in the aviation industry.
Userkare: Revolutionizing Customer Support with AI
Martin Sparks
Userkare is transforming customer support with AI-driven solutions that enhance satisfaction and streamline processes for businesses of all sizes.
The Curious Case of 'Call Center Girl': Solving the Mystery of Customer Service
Martin Sparks
Call Center Girls are the unsung heroines of the customer service world, skillfully merging science with empathy to bridge the gap between businesses and people. This post uncovers the unique role they play in global industries and the vibrant future awaiting them.
Fry's Food and Drug: The Unsung Hero of American Grocery Stores
Vince Vanguard
Fry's Food and Drug offers a convenient, affordable, and customer-focused grocery shopping experience, making it a staple in the American Southwest.